The Fine Print

Privacy Policy

Our Pledge

Eye Dropper Designs is committed to protecting the privacy of personal information of both clients and visitors to the EDD website.

Information Collected
The following list identifies information that may be collected from you as a result of you completing and submitting forms or emails to us;

  • Contact Information such as name, email address, mailing address, and phone number;
  • Billing Information such as credit card number, and billing address ;
  • Unique Identifiers such as user name, account number, and password; and
  • Demographic information such as age, education, gender, interests and post/ zip code.

Information that can be collected automatically from you may include information about your computer such as your;

  • IP address;
  • Browser type;
  • Referring/ exit pages; and
  • Operating system.

This information is used to;

  • Fulfill your order;
  • Send you an order confirmation;
  • Send you product updates or warranty information;
  • Respond to customer service requests;
  • Administer your account;
  • Send you a newsletter;
  • Send you other marketing materials/ communications – such as promotions and special offers;
  • Respond to your questions and concerns;
  • Improve our website and marketing efforts; and
  • Conduct research and analysis.

The Use of Cookies
In order to collect and track some of your non-personally identifiable information our website may place cookies on your computer.  Cookies can be disabled in your browsers settings or preferences.

Information Sharing
EDD do not sell your personal information to third parties, however will share your information with trusted third parties;

  • Where there is a benefit to you or to better serve you in the future;
  • As required by law – such as to comply with a subpoena or similar legal process;
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; and
  • To any other third party with your prior consent to do so.

Your information will also be shared if, in the event, EDD is involved in a merger, acquisition, or sale of all or a portion of its assets, in which case you will be notified via email and/ or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Our website includes links to other websites whose privacy practices may differ from those of EDD’s. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

Security
EDD cannot guarantee absolute security for you, as no method of transmission over the internet, or method of electronic storage, is 100% secure.

If you have any questions about security on our website you can contact us at contact@eyedropperdesigns.com.au.

Opt-out Provisions
As mentioned above in ‘Information Collected’, the information we collect from you may be used to send you newsletters and other marketing materials/ communications such as promotions and special offers.

Should you wish to unsubscribe to receiving any of these, you can do so by sending a request to contact@eyedropperdesigns.com.au, clearly stating your name and the email address to which the materials are being sent.  If appropriate, mention the type of correspondence you wish to opt out of, or advise that you wish to completely opt out of all correspondence.

Privacy Policy Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email or by means of a notice on the EDD website, prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information
You can contact us about this Privacy Statement through the following means;

Logo & Graphic Design

Basic Logo Design
One iconic-type logo will be designed for you. You can request up to 2 changes be made. Additional changes will incur additional fees.

Logo Design
Two iconic-type logo options will be designed for you. You can request up to 2 changes be made to the logo of your choice.
Additional changes will incur additional fees.

Complete Logo Design & Business Branding
Two full graphical logos will be designed for you to choose between. You can request up to 3 changes be made to the logo of your choice. An iconic-type logo can also be created to mimic your graphical logo if required.
Additional changes will incur additional fees.

Target Audience Analysis & Customised Colour Scheme
We will work with you to determine your target audience. Who are the people you want to find your site? Are they in a particular age range, are they a particular gender, do they work in a particular field?
We will factor all of these things in when determining the best colours and graphics to use in your site, to optimise engagement by your target audience.

Professional Website Graphics
We will include professional stock graphics and imaging in your site at no extra cost. Without this feature, you will be required to supply all of your own graphics and imaging.

Business Card & Stationary Design
Using your logo and pre-determined optimal colours (based on your target audience), we will design you a business card – with your desired text / information, as well as any other business / stationary requirements you have. This might include letterheads, promotional products, or just about anything else!
We can arrange printing of all your business card and stationary needs at an additional cost. Please contact for a quote.

Custom Animation
We will design you a customised animation to use as a promotional tool for your business. You will need to provide us with a ‘story line’, appropriate wording, and a general guide as to what you require. Our graphic designers will then get to work to produce you an animation clip that you can have embedded in your website, upload to youtube or other video hosting sites, and use in your social media marketing.

Domain & Website Hosting

Domain Name Registration & Hosting
What is a domain name? It’s www.yourname.###. It’s basically like your websites address that people type into the URL field at the top of their internet browser. Domain name registration comes free with every website package. *Subject to availability*
*Note – for a ‘.com.au’ domain name, you must have a registered ABN or ACN.

Cloud Hosted Network
Your website will be securely stored on our local servers – and hosted by our online platform – making your data accessible online 24/7.

Dedicated Server
A server we create and dedicate solely to your website. This is the best option for high-traffic websites or sites requiring optimal speed.

Web Hosting Space
If you have a dedicated server – you will have unlimited web hosting space. On a shared server, the amount of space allocated to you will vary depending on your package. The larger your site – the more space you will require.

Email Accounts
The number of email accounts allocated to your domain as per the plan you select.
Eg. abc@mydomain.com.au

Spam & Virus Protection
Every plan with Domain and Website Hosting will include spam and virus protection to assist in preventing unwanted junk mail and viruses. *Note – this is not a guarantee that you won’t still be subject to spam and viruses, but it is an added level of security to aid in prevention of attacks.

Premium Email Protection
An additional protection against spam, viruses and malware. Our continuous and automatic updates ensure the most current algorithms are in place to detect the latest threats identified on the net.

SSL Certificate
An encryption service added to your site – mostly used to ensure safe financial transactions. Give your customers peace of mind when making payments through your website.

Website Design & Development

Website Custom Designed & Developed
We will discuss with you your requirements for your website, find out what features you require, and discuss the best method to producing an eye-catching website design that works best for you.
We will develop the website, with consultation on any major implementations.
Once the site has been developed, you will be able to test your site before signing off on final approvals.
You will be permitted to make up to 2 changes to the design of the site. Additional change requests will incur additional fees.

Number of Pages
Each package is allocated a maximum number pages as an inclusion. If you want extra pages but don’t want to go up to the next package – that’s cool! We can do extra pages for an additional once-off charge.

Landing Pages
A page created specifically to meet your marketing needs. Generally this is a page that is integrated with a sign-up or opt-in form, and linked with your preferred email marketing campaign (such as Mailchimp). Landing pages are essentially used as a marketing tool to link your website with other marketing tools (such as social media).

Customised Contact Forms
Because one size doesn’t fit everyone. You might need some custom fields on your contact form – some drop down menus or other selection options – maybe even a survey-style form. When you need your clients to provide you with information – you’ll need a customised form.

Integrated Content Management System
A content management system (CMS) is a bit like the filing cabinet that holds all of your websites data. These days it’s a standard inclusion in every site (well at least it should be!). It’s the most efficient way to store and sort your websites content.

Image Gallery / Portfolio
Most businesses these days have a requirement to show off some of their work. We’ll customise a gallery to suit your needs.

E-Commerce Integration
Put simply – an online store front. Do you have things you want to sell? Then you need E-Commerce. We’ll set you up with a store front that fits in with your websites design and help you to integrate your chosen payment methods. Of course you’ll have access to the stores back-end where you can add and modify your items for sale and track stock and inventory too.

Membership System Integration
Do you have clients who need to log in to access personal information, or membership benefits? Login Portals can be created and customised for a wide range of purposes and provide an added layer of interaction and customisation within your site, giving your clients a more personal and dedicated experience.

Mailchimp Integration
Mailchimp is an amazing marketing tool that allows you to capture information from your online clients and visitors. We can integrate various forms within your site with Mailchimp to do some pretty amazing things.

Additional Customised Features
Have you got a unique requirement for your website that isn’t included in our packages? Many people do – as each business is unique in its own right, they need features and functions to match. Talk to us about your business and we’ll work through some ways to make your website stand out from the crowd.

Ongoing Technical Support
All monthly packages including ongoing support. We don’t want you to feel abandoned now that you have your new site. Send us an email or give us a call and we’ll be here to help!

Website Maintenance

Site Monitoring & Updates
We’ll keep a watchful eye on your site and let you know if there’s something not quite right about it (or we’ll fix it without you having to worry about a thing!). All sites need updating to ensure they meet the most current online requirements. If your site isn’t updated regularly, you might find that things just don’t work the way they should.

Website Backups
Backups are essential. Losing your website could be like losing your phone – sometimes there’s information on there, that for one reason or another, just isn’t accessible anywhere else. With daily website backups – you don’t ever have to worry about losing the data and information from your site. It’s also a great fail-safe if your site is ever hacked or destroyed by some unstoppable force.

Added Security & Breach Notifications
We’ll add an extra layer of security to your site by way of maintaining the most updated security patches available. We’ll also notify you immediately if your site is subject to any form of malware, virus or other attacks.

Ongoing Support
A bit like a help-desk – we’ll be there for you whenever you need help. As a part of this support – we’ll provide you one-to-one training on any of the features to do with your site – we want to make sure you know how to use you most valuable tool!

Change Requests
Need to update your content or change some images on your site? No problems. Get in touch, give us the instructions, and get it done! Hassle free website updates – we want to make your life as easy as possible.

Maintenance Reports
Every month we’ll send you a report to advise you on all the activities performed on your website – such as updates, security measures taken and any other actions made regarding your site.

SEO Rewards
We don’t want you to feel that your maintenance plan is for nothing. If you don’t utilise your support or change requests, we’ll automatically substitute this with SEO hours. The number of hours you receive corresponds to the plan you’re on.

Everything Else…

Contracts
For all monthly package services, these standard terms and conditions will serve as your contract. By signing up to a monthly package, you agree to abide by these terms and conditions.
For all packages outside of the monthly packages available, a written contract will be prepared – specific to your service requirements and as agreed by all parties involved. Services will only commence upon receipt of the signed contract and any financial payments as specified.

Startup Fee
All website packages will incur a two-month start up fee at the commencement of your package in addition to the normal monthly charge. The start up fee is equal to the same value as your monthly website package.

Monthly Fees
All packages attract a risk-free monthly fee. This fee is required to be paid at the beginning of each month, on the anniversary of your package commencement. You will be automatically billed until your services are canceled. Cancellations must be made in writing with at least 4 weeks prior notice.
Monthly fees are charged at the rate that corresponds with your selected package or as per your service agreement.  Monthly fees are non-negotiable and non-refundable.
Failure to maintain monthly fees may result in the cancellation of your services and deletion of all data, files and information corresponding to your website without notice.

Exit Fee
There is no exit fee payable where you choose to terminate your services and do not wish to retain any of your sites data or information.  Copyright remains with Eye Dropper Designs.
An exit fee will apply if you require access to your sites data at the conclusion of your service. The exit fee is calculated at 20 times your monthly service fee. You will only be supplied with login credentials and site data/ information after the exit fee has been paid in full.  Copyright remains with Eye Dropper Designs until all required payments have been received by Eye Dropper Designs, and only once a written Copywrite transfer notice has been supplied.
After terminating your services, your site data/ information will be stored on file for no longer than four weeks. After this time it will be permanently deleted from our systems and will not be retrievable after this time.

Termination 
Eye Dropper Designs has the right to terminate any monthly package.  You will be notified in writing to your designated email and/ or postal address with at least 60 days notice prior to termination coming into effect.  After termination, all services will cease, which may impact various elements of your website.  Any hosting associated with your account will remain active for up to 3 months from the date of termination, during which time alternative hosting options need to be arranged by Client.

Refunds
All fees are non-refundable.

Monthly Contract Terms
All packages operate on a month by month basis and may be canceled in writing with four weeks notice. Written request from the website owner must be received in order for your package to be canceled.

Failure To Pay Monthly Fees
If you fail to make payment of your monthly fee, you will receive ONE reminder ONLY that your monthly fee is outstanding. If payment is not made within 7 days from the date of your reminder, it will be assumed that you no longer require our services and all services will cease immediately and without warning. Eye Dropper Designs will not be held responsible for lost data, interruptions to business, or any other issues resulting from a cease in your services as a result of your failure to pay any associated fees.

Package Inclusions
Please review the glossary of terms in the fine print for the services you will be receiving to review all inclusions that correspond with your selected package. Please note that not all inclusions are provided in every package. If you are unsure of which inclusions correspond to your package, please contact us for advice.

GDPR Compliance
General Data Protection Regulations (GDPR) are now in force within the European Union (EU).  It is the responsibility of the Client to ensure their website content meets all required standards and regulations in line with its users / audience.  
Eye Dropper Designs recommends all websites comply with the GDPR, regardless of being located outside of the EU as the regulations may still apply.